Signed in as:
filler@godaddy.com
Signed in as:
filler@godaddy.com
Terms and Conditions
Welcome to Feijão do Luís! By dining at our restaurant or using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before making a reservation, placing an order, or visiting our establishment.
1. General
• These Terms and Conditions govern your use of the services provided by Feijão do Luís (the “Restaurant”). This includes dining at our restaurant, takeaway, delivery, and other related services.
• We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our services constitutes acceptance of any changes.
2. Reservations and Cancellations
• Reservations: We encourage guests to make reservations in advance, especially during peak hours. You can make reservations through our website, over the phone, or via third-party platforms.
• Cancellations: If you need to cancel or modify your reservation, please notify us at least 24 hours in advance. Failure to cancel or modify in time may result in a cancellation fee, at our discretion.
• Late Arrivals: If you are running late, please inform us. We will hold your table for a maximum of 15 minutes past your reservation time. After that, the table may be released.
3. Takeaway and Delivery
• Takeaway: We offer takeaway services for many of our dishes. Orders can be placed by phone, via our website, or in person.
• Delivery: Delivery services may be available through third-party platforms. We are not responsible for the actions of third-party delivery providers once your order has left our premises.
• Order Accuracy: Please check your takeaway or delivery order upon receipt. If there are any discrepancies, notify us immediately.
• Allergies: It is your responsibility to inform us of any allergies or dietary restrictions when placing an order.
4. Pricing and Payment
• Prices: All prices listed on our menu are inclusive of applicable taxes, unless otherwise stated. Prices are subject to change without notice.
• Payment: We accept major credit/debit cards, cash, and other payment methods specified on-site. For takeaway and delivery orders, payment is due at the time of placing the order.
• Refunds: Refunds will be issued at our discretion in accordance with our Return and Refund Policy.
5. Service Charge
• A discretionary service charge of [percentage] may be added to your bill for table service. You may choose to adjust or remove this charge at your discretion. All service charge payments go directly to our staff.
6. Food Allergies and Dietary Restrictions
• We strive to accommodate food allergies and dietary restrictions, but we cannot guarantee the complete absence of allergens. Please notify our staff of any allergies when placing your order. We are not liable for allergic reactions if we have not been properly informed of your dietary needs.
7. Customer Conduct
• We expect all customers to behave respectfully towards our staff and other guests. Disruptive or inappropriate behavior will not be tolerated. We reserve the right to refuse service or ask guests to leave if necessary.
8. Health and Safety
• We adhere to strict hygiene and safety standards. All guests are expected to follow any health and safety protocols in place, including those related to COVID-19 or other public health concerns.
9. Website Use
• By using our website to make a reservation, place an order, or access information, you agree to be bound by these Terms and Conditions as well as our Privacy Policy.
• The content on our website is for informational purposes only. We strive to keep information up-to-date, but we make no guarantees regarding accuracy or completeness.
10. Intellectual Property
• All content on our website, including logos, images, text, and design, are the property of Feijão do Luís and are protected by applicable copyright and trademark laws. You may not use, reproduce, or distribute any content without our express permission.
11. Limitation of Liability
• Feijão do Luís will not be liable for any direct, indirect, incidental, or consequential damages arising out of or related to your use of our services, including but not limited to loss of data, business interruption, or personal injury.
• While we strive to provide a safe and enjoyable dining experience, we are not responsible for accidents, theft, or damage to personal belongings on our premises.
12. Governing Law
• These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact Us
• If you have any questions regarding these Terms and Conditions, feel free to contact us at:
• Feijão do Luís
• Address: 22 Hanway Street, London, W1T 1UQ
• Phone: +44 7784 547573
• Email: contact@feijaodoluis.com
Return and Refund Policy
At Feijao do Luís, we are committed to providing high-quality food and service. Your satisfaction is our top priority. Please read our return and refund policy carefully to understand your rights and how we handle refund requests.
1. Dine-In Orders
We aim to provide a fantastic dining experience for all guests. If you are not satisfied with your meal, please notify a member of staff immediately so we can address the issue.
• Complaints: If there is an issue with your meal (e.g., incorrect order, quality concerns), we will make every effort to correct it on-site, either by replacing the dish or offering an alternative.
• Refunds: Refunds for dine-in meals are handled on a case-by-case basis. We may offer a partial or full refund if the issue cannot be resolved during your visit. Refunds will only be issued in exceptional circumstances.
2. Takeaway and Delivery Orders
We strive to ensure that takeaway and delivery orders are prepared correctly and delivered in excellent condition. However, if you experience an issue with your order, please contact us as soon as possible.
• Complaints: Please contact us within 24 hours of receiving your order. We may request a photo of the issue (e.g., incorrect or missing items, poor quality) to better understand the situation.
• Refunds: Depending on the nature of the issue, we may offer a replacement, credit for a future order, or a partial/full refund. Refunds will be processed through the original payment method within 5-7 business days.
3. Allergen Information
We take food allergies seriously and aim to provide accurate information on allergens in our dishes. However, it is your responsibility to inform us of any allergies or dietary restrictions when placing your order. Refunds will not be issued for allergic reactions unless the restaurant was clearly informed, and the dish was not prepared accordingly.
4. Non-Refundable Situations
• Change of mind after placing or receiving an order.
• Dishes that were consumed entirely and later deemed unsatisfactory.
• Orders not collected after the agreed pick-up time or delivery attempt.
5. How to Request a Refund
To request a refund, please contact us by email at [Your Contact Email] or call us at [Your Contact Number] with your order details and a description of the issue. Refunds, if applicable, will be processed back to the original payment method within 5-7 business days.
We value your feedback and will do everything possible to resolve your concerns quickly and fairly. Thank you for dining with us at Feijão do Luís.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.